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This policy explains exactly what account and transaction data bk322 collects when you use our platform, how we store it, and what choices you have over it. Access to our platform and the rights available to you depend on your local law and eligible regions.
When you create an account on bk322, we collect the details you provide during registration — your name, contact information, and the credentials you set. Each time you fund your account or withdraw, the transaction record is stored against your account, including the payment method used, whether that is bKash, Nagad, or Rocket. We also collect device and session data automatically: your IP address, browser type, and how you navigate the lobby. This helps us detect unusual access patterns and keep your account secure. We do not sell your personal information to third parties. Data shared with payment processors like bKash and Nagad is limited to what is needed to complete a transaction — we do not pass your full profile to them. Your data is stored on secured servers with access restricted to authorised personnel. Where local law in Bangladesh requires us to retain records for a defined period, we follow those requirements. If your use of the platform is subject to restrictions in your region, eligibility is determined by local law, and we apply those rules when processing your information.
Transaction records for bKash deposits and withdrawals are held against your account and are visible in your transaction history after login.
Nagad payment data is processed only to complete your transaction. We retain the record but do not share your Nagad details beyond what the transfer requires.
Rocket transactions follow the same retention rules as other payment methods. Your wallet reference is stored securely and linked to your account ledger.
Your account wallet balance and all credit or debit events are logged. You can review this history in the wallet section of your account dashboard.
This policy covers the data we process directly. It does not extend to every service you might reach from our platform. Understanding the boundaries helps you know which organisation to contact when you have a question about your data.
Registration details, login records, and session activity on bk322 fall entirely within this policy. We control and are responsible for that data.
Payment transactions processed through bKash, Nagad or Rocket involve those providers' own privacy terms alongside ours. We cover our side of the record; each provider governs their own.
Your browsing activity within the lobby — game sessions, table selections, bet history — is recorded by us and covered by this policy. We use it for account management, not for advertising.
Links or embedded tools that take you outside bk322 are governed by the third party's own policy. We do not control what those services collect once you leave our platform.
You have concrete actions available under this policy. You can request a copy of the personal data we hold for your account — this covers your registration details, transaction history, and any communications you have sent to our support team. If something in your account record is wrong, you can ask us to correct it: open a support ticket through the Help section after login and describe the change needed. Where your local law gives you a right to request deletion of your data, we will assess that request and let you know what is possible given any legal retention requirements that apply. For any question about how we use your data, our support team is the right starting point. Response times depend on the nature of the request, but we confirm receipt of data-related queries and work through them in order. All requests are handled by the same team that manages general account support, so the same contact paths apply — no separate privacy hotline is needed.
Log in and open the transaction history tab to see payment records. For a full data export covering registration and session history, contact support directly.
Account name or contact details that need updating can be changed through the account settings page. For details you cannot edit yourself, raise a support ticket.
Use the Help section after login to submit a privacy-related query. State clearly what data you are asking about and what action you are requesting.
Our support team handles data requests alongside general account queries. Use live chat or the ticket form — both are accessible from the Help section in your account.
For any question about how your data is handled — access requests, corrections, or general queries — reach out through the channels below. All privacy requests are tracked and confirmed on receipt.
Open the Help section after logging in and start a live chat session. This is the quickest path for straightforward data or account questions.
For detailed requests — such as a full data export or a deletion request — submit a ticket through the Help section. Include your account email and describe what you need.
You can also write to our support address listed in the Help section. For privacy requests, note 'Data Request' in your subject line so it reaches the right team.
Security and transparency over your account data are not optional features — they are part of how bk322 operates day to day. Here is what we do in practice.
We use cookies to keep you logged in and to understand how the lobby is being used. You can manage cookie preferences through your browser settings. We do not use cookies to track you across other websites.
Your account is protected by the credentials you set at registration. We do not store plain-text passwords. If you suspect unauthorised access, change your password immediately and contact support through the Help section.
We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to bKash, Nagad or Rocket payments are retained for the period local regulations require.
When this policy changes, we post the updated version on this page with a revised date. Continuing to use your account after a change takes effect means you have seen the updated terms. Check this page if you want to confirm the current version.
These are the questions we hear most often from account holders about data, privacy rights, and how to contact us.
We collect the name, contact details and credentials you provide during registration. Once active, your account also records session data, device type, and all transaction events — including bKash, Nagad or Rocket deposits and withdrawals linked to your wallet.
Yes. Transaction history and wallet records are visible in your account dashboard after login. For a broader export covering registration details and session history, submit a data request through the Help section and our team will process it.
Some details, such as contact information, can be updated directly in the account settings page. For anything you cannot change yourself — such as a name correction — raise a support ticket through the Help section after login and describe what needs to be fixed.
We share data with payment processors like bKash and Nagad only to the extent needed to complete your transaction. We do not sell your data. Third-party links within the platform operate under their own privacy terms — we are not responsible for data collected outside bk322.
We retain records for the period required by applicable law after account closure. Transaction data linked to local payment methods including bKash, Nagad and Rocket is held for the duration local regulations specify. After that period, data is deleted or anonymised.
Change your password immediately through account settings, then contact our support team via live chat or the ticket form in the Help section. Note the date and any unusual activity you spotted so the team can review access logs on your account.